Refund Policy

At Frontier Solutions Plus, we strive to provide high-quality business software and financial solutions tailored to your needs. This Refund Policy outlines the conditions under which you may request a refund for our products and services.

1. General Policy

We offer refunds in specific situations described below. Because our services often involve custom development, consultancy, and digital solutions, refunds are granted on a case-by-case basis.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • The service or software delivered is substantially different from what was agreed upon in writing.
  • The purchased software is defective and cannot be fixed within a reasonable time.
  • You cancel your subscription within the initial 14 days of purchase, and no significant work or custom setup has been performed.

3. Non-Refundable Items

Refunds will not be provided for:

  • Completed custom development or consultancy hours already delivered
  • Subscription periods already used in full or in part
  • Software licenses that have been activated and used beyond initial setup
  • Any third-party fees paid on your behalf

4. Refund Process

To request a refund:

  1. Contact us with your order details.
  2. Clearly state the reason for your refund request.
  3. Our support team will review your request within 5 business days.
  4. Approved refunds will be processed to your original payment method within 10–15 business days.

5. Partial Refunds

In some cases, a partial refund may be issued if:

  • Part of the service has been delivered but not in full
  • There is mutual agreement to terminate a contract early
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